Returns, Refunds and Complaints Policy – Florist Friern Barnet
Our Commitment to Fresh Flowers in Friern Barnet
At Florist Friern Barnet, we understand how important your floral gifts and displays are. We are proud to serve the Friern Barnet community, offering only the freshest flowers to local households and businesses. Your satisfaction is our top priority, and our returns, refunds, and complaints procedures are designed to ensure your peace of mind when ordering with us.
Freshness Guarantee
We stand by our reputation as a trusted local florist with a firm fresh flowers guarantee. Every arrangement is prepared using fresh blooms, directly sourced and carefully handled. If you believe your flowers have not met the highest standards of freshness, please contact us within the defined freshness window described below.
Damaged-on-Arrival Policy
While we take every precaution to protect your order during transit, on rare occasions flowers may arrive damaged. If your bouquet or arrangement is delivered in less than perfect condition, please inform us on the day of delivery. To process your claim, we may request a photo of the damaged flowers and their packaging to help us understand what went wrong and prevent similar issues in the future.
Freshness Window
Our blooms are guaranteed to remain fresh for a minimum of five days from the delivery date when cared for according to the included instructions. If your flowers wilt noticeably or show signs of spoilage before the fifth day, please notify us as soon as possible with evidence of the issue. We are committed to quality and will address concerns about freshness promptly within this window.
Refund and Replacement Options
If a problem arises with your flowers in Friern Barnet—such as receiving wilted or damaged blooms within the freshness guarantee period—you are entitled to a refund or replacement, depending on your preference. Our team will review each case, and upon validation, offer:
- A full or partial refund, depending on the extent of the concern
- An expedited replacement of your arrangement at no additional cost
We want every customer to enjoy long-lasting, beautiful flowers from Florist Friern Barnet, and we will always work with you to resolve any dissatisfaction.
Complaints Process
Your feedback helps us improve our service to the whole Friern Barnet community. If you have any complaints, we encourage you to reach out within 48 hours of your delivery. Please provide your order details and a description of your concern. We aim to investigate and respond within two business days. Rest assured, all complaints are handled confidentially and professionally, with your satisfaction at the heart of what we do.
Trusted Local Florist in Friern Barnet
Florist Friern Barnet is proud to be a locally operated business, trusted by homes and offices across the area. We value the confidence our customers place in us and are always happy to discuss your order or any feedback you may have. Thank you for choosing us for your fresh flowers—your satisfaction is our priority.
