Florist Friern Barnet Online Flower Delivery Terms of Service

Terms & Conditions for Florist Friern Barnet Flower Delivery

Introduction

Welcome to Florist Friern Barnet. These Terms & Conditions govern the use of our website and the purchase of flower arrangements, bouquets, and related products (“Products”) for online flower delivery in Friern Barnet and the surrounding areas. By placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms & Conditions, references to 'we', 'us', or 'our' relate to Florist Friern Barnet, the online florist service provider. 'You', 'your', or 'customer' refers to the individual placing an order or using our flower delivery service. 'Website' refers to our online platform for ordering flowers for delivery across Friern Barnet and surrounding districts.

2. Application of Terms

These Terms & Conditions apply to all flower orders and deliveries carried out by Florist Friern Barnet within Friern Barnet and adjacent areas. By placing an order for online flower delivery, you acknowledge that you have read, understood, and agree to these terms. If you do not agree, please refrain from placing an order with us.

3. Order Process

3.1 Product Selection
Customers may browse our range of flowers, bouquets, and floral arrangements via the website, where product descriptions, images, and prices are provided. Please note that seasonal variations mean that exact flowers may occasionally be substituted with similar blooms of equal or greater value.

3.2 Placing an Order
To place an order, follow the online checkout process, providing recipient details, the delivery address in Friern Barnet or its surroundings, delivery date, and any special delivery instructions. Please ensure all information entered is accurate and complete before submission.

3.3 Order Confirmation
Once you submit your order, you will receive an automated order confirmation on the website and/or via other appropriate means confirming receipt of your order details. This confirmation does not constitute acceptance of the order. Acceptance occurs when we process the payment and dispatch your flowers for delivery.

3.4 Delivery Areas
We deliver across Friern Barnet and selected surrounding areas. Availability may be subject to delivery capacity and location. In the event that your chosen address falls outside our delivery area, we will notify you as soon as possible and issue a full refund if necessary.

4. Payment

4.1 Accepted Payment Methods
Payment for online flower orders can be made using authorised payment methods as displayed at checkout. All payments must be made in full at the time of placing the order. Prices are in Pounds Sterling (GBP) and inclusive of VAT where applicable.

4.2 Third-Party Payment Processing
We use secure third-party payment processors to handle transactions. Your payment details are processed in accordance with the payment provider's own terms and security policies. We do not retain your card information beyond what is essential for order delivery.

4.3 Pricing and Errors
While every effort is made to ensure pricing accuracy, errors may occur. If we discover an error in the price of any Product you have ordered, we will inform you and provide the option of confirming the order at the correct price or cancelling it. If we cannot contact you, the order will be treated as cancelled, and a full refund will be issued.

5. Delivery

5.1 Delivery Times
We offer delivery across Friern Barnet and nearby areas on selected dates. While we strive to deliver within the agreed timeframes, delivery times are indicative and not guaranteed. During peak periods or adverse conditions, delays may occasionally occur.

5.2 Delivery Instructions and Recipient Availability
It is your responsibility to ensure the recipient is available to receive the flowers at the delivery address and date provided. If no one is present, we may leave the flowers with a neighbour or in a safe place, at our discretion. If re-delivery is required due to incorrect addresses or unavailability, additional charges may apply.

5.3 Delivery Refusal or Failure
If we are unable to complete delivery due to an incorrect address, lack of access, or refusal by the recipient, we will attempt to contact you to arrange redelivery. If delivery remains unsuccessful, the flowers may be returned to us, and you may be charged for any additional delivery attempts or disposal costs incurred.

5.4 Quality at Delivery
We are committed to delivering fresh and high-quality flowers. Upon receiving your flowers, please check they meet your expectations. Should you have any concerns regarding the condition of your flowers, please notify us promptly after delivery so we may address the issue.

6. Cancellations and Changes

6.1 Cancelling Orders
You may cancel your flower order for a full refund provided you notify us at least 24 hours before the scheduled delivery date. Cancellations requested within 24 hours of delivery may not be possible if the flowers have already been prepared or dispatched. In such cases, a refund may not be provided.

6.2 Amending Orders
Order amendments (e.g., changes to address, date, or card message) may be possible if requested at least 24 hours before the scheduled delivery. We will make reasonable efforts to accommodate changes, but they cannot be guaranteed at short notice.

6.3 Refunds
Upon receipt of a valid cancellation or where a Product is not delivered as ordered, refunds will be processed using the original payment method within a reasonable timeframe. Please allow up to 5-7 working days for funds to appear in your account, subject to your bank's processing times.

7. Substitutions and Availability

While we strive to supply exactly what is displayed on our website, flower availability may vary due to seasonal fluctuations or supply circumstances. We reserve the right to substitute blooms, containers, or packaging with similar alternatives of equal or greater value if necessary. If a significant substitution is required, we may contact you in advance, wherever possible.

8. Customer Responsibilities

8.1 Information Accuracy
You are responsible for ensuring that all order details, including recipient names, addresses, and contact information, are accurate. Florist Friern Barnet is not liable for delays or non-delivery resulting from errors or incomplete information provided by you.

8.2 Care Instructions
Upon receipt, please follow any care instructions supplied with your flowers to ensure their longevity and freshness. We cannot accept liability for flowers that are not cared for as recommended after delivery.

9. Limitation of Liability

To the fullest extent permitted by law, Florist Friern Barnet shall not be liable for any indirect or consequential loss, loss of enjoyment, or financial loss (including loss of profits) arising out of your use of the website or purchase of Products. Our total liability in respect of any claim relating to an order shall not exceed the purchase price of the Product(s) in question.

Nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from negligence or for fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.

10. Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms & Conditions that is caused by events outside our reasonable control, including (but not limited to) natural disasters, fire, flood, pandemic, adverse weather, labour disputes, transport disruptions, or restrictions imposed by any governmental authority.

11. Intellectual Property

All content on the Florist Friern Barnet website, including logos, photographs, text, and graphics, is the intellectual property of Florist Friern Barnet or our licensors. You may not copy, reproduce, or use any part of the website for commercial purposes without our prior written consent.

12. Governing Law & Jurisdiction

These Terms & Conditions, and any contract arising hereunder, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising, including non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Amendments to Terms

We reserve the right to amend these Terms & Conditions at any time. Where changes are made, the revised Terms & Conditions will be posted on the website and will take effect immediately for new orders. We recommend you check this page regularly to remain informed of our terms.

14. General Provisions

14.1 Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.2 Entire Agreement
These Terms & Conditions constitute the entire agreement between you and Florist Friern Barnet concerning online flower delivery in Friern Barnet and the relevant surrounding areas, superseding any prior agreements or representations.

Note: These Terms & Conditions apply to all customers placing orders for online flower delivery in Friern Barnet and the wider local area.